Raindrop Services

Consulting

Manhattan's in-house consultants have extensive experience in areas such as property management, estates management, facilities management, accountancy, networking, web enablement, database management and project management.

With in-depth experience of every type of system platform and architecture, our consultants work closely with you to establish a clear understanding of your exact business requirements - and then recommend a comprehensive and cost effective solution that meets both your current and long-term strategic objectives.

Project Management

Manhattan's well-resourced and well-organised project management teams differ from those of other suppliers because we place a heavy emphasis on two key areas: implementation procedures and methodology, and the quality, training and experience of team members.

Our project managers are considered to be the most senior members of our implementation teams which typically include senior consultants, training specialists, development experts and technical staff.

From the outset, you will be guided by a structured methodology - with very clear guidelines and milestones. This strategy to achieve the most efficient and effective implementation is tailored to your specific requirements, but also applies change controls to the whole system.

Technical Support

Although Manhattan is designed to be technically very low maintenance, we have a large technical support department - backed up by Authorised Reseller status and Certified status for a wide range of hardware and software from major vendors.

Our modular service contract allows the level of Manhattan support to be designed to fit your specific requirements - from 9 to 5 to 24/7 assistance on a national or a global basis, through Help Desk availability.

Multi-tiered support levels are also available when Manhattan is deployed on an Application Service Provision (ASP) basis via the Internet. Support ranges from a standard package to a full service that includes 24/7 support and a complete fault tolerant, online disaster recovery service. All individual services are optional. This means the solution can be totally tailored.

Training

Through our experienced team of high-calibre, dedicated professional trainers, we offer a wide range of Manhattan training options designed to meet your specific requirements. These range from Train-the-Trainer courses that enable your key staff to train the rest of the company ... to on-site, one-to-one and classroom training.

We provide standard training courses for data-entry level, power users, system administrators and senior property and financial management. However, these programmes can also be customised to meet the individual needs of your staff through a combination of courses and workshops.

We attach great importance to delegate feedback as part of the continual enhancement of our training options. By ensuring that we deliver the most relevant training, we are able to help you maximise the efficiency and productivity of Manhattan.

Implementation

We offer an exceptional level of implementation planning, service and support - designed to meet your exact needs, and make your transfer to Manhattan easy and cost-effective.

With a comprehensive team of implementation experts, a project is initiated, planned and delivered to meet the specific requirements and time-scale of your business. Experienced project managers, consultants and application specialists work closely with you to make sure milestones, target dates and all other objectives are met.

Our implementation and project management teams are backed up by an effective management control system and a customer response management application that provides logging and follow-up for the entire life-cycle of post-sales support.